⚠️ EU Hub SLA enforcement is tightening in 2026. DE, CY, and IE require resolution within 2 working days — with automatic escalation to NCAs.
Structured alert resolution for pharmaceutical manufacturers and MAHs. Connected to EU-AMS. Integrated with your existing Level 4 and built to close alerts faster, without changing your serialization setup.
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DE, CY, and IE now require resolution within 2 working days, with automatic NCA escalation for missed deadlines. Most manufacturers are still relying on shared inboxes and spreadsheets — that won’t scale.
Sentry’s EU Alert Management module automates every phase — from intake and L4 pre-check through assignment, investigation, and closure — connecting directly to EU-AMS with no changes to your existing Level 4.
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Automated closure of alerts that meet pre-defined resolution criteria — no manual review required
L4 pre-check at intake: validates and prioritizes alerts against your existing Level 4 system before assignment, any vendor
Alert grouping by GTIN, batch, or error code for faster triage and auto-assignment
Real-time dashboards by market and product: open, overdue, and resolved
Role-based access for secure CMO and internal team collaboration
Structured tickets with owners, due dates, comment threads, and escalation workflows
Connected to EU-AMS; NMVS integration in progress via your preferred method
Deploys standalone or via API — no changes to your existing Level 4 required
Managing EU Hub alerts just got easier. EU Alert Management provides a fully structured workflow designed to resolve alerts faster, meet SLA deadlines, and maintain audit readiness — from intake and L4 pre-check through investigation and closure, across every market, product, and facility.
Key Benefits:
Built for pharmaceutical manufacturers and MAHs, this solution enables consistent, scalable alert resolution without changing your existing Level 4 or serialization infrastructure.
When every alert has a clear owner, an automated escalation path, and SLA monitoring built in, teams spend less time chasing updates and more time resolving the alerts that matter. Fast to deploy, configured to your workflow, and built to scale across every market, product, and facility.
no changes to your existing Level 4 or serialization infrastructure required
roles, markets, products, and escalation rules set to match your organization
live on EU-AMS today with NMVS expanding via your preferred method including email
training and dedicated support so your team resolves alerts faster from day one
Since implementing Antares Vision Group’s EU Alerts solution, we have moved from a reactive approach to a structured and controlled process. Clear ownership, automated escalation paths, and SLA monitoring have significantly improved our response consistency across markets while reducing the risk of missed regulatory deadlines.
— Opella